Pelyco Systems Provides CA with Customer Success Dashboard Providing End to End Customer Account Visibility
Collaborative Dashboard Delivers Mission Critical Information to CA's Customer Success Teams
Ottawa, Ont. and Silicon Valley, CA; January 26, 2009 - Pelyco Systems, a global provider of web-based, collaborative visibility solutions, today
announced the delivery and acceptance to CA, Inc. (NASDAQ: CA), ISLANDIA, N.Y., of their global Customer Success Dashboard (CSD). CSD is a
collaborative tool that provides end to end account visibility.
The Customer Success Dashboard collates and presents data from Sales, Support and Services; providing a single view into key activities
driving CA's business. CSD is used globally to ensure quick resolution to customer issues and needs. It provides customer success teams with
a consistent view, and process to monitor measure and report on the status and health of their customer issues across regions enabling global
visibility.
Pelyco developed the Customer Success Dashboard using innovative technologies utilizing an iterative design, deliver, test and iterate
methodology. Delivered in record time the Dashboard is designed to provide mission critical information to CA's internal Customer Success Teams,
empowering the teams with the tools and the data they need to proactively mange top sales engagements and high-risk customer implementations,
as well as address critical issues before they reach the point to escalation.
CA is one of the world's largest IT management software providers. Founded in 1976, CA today is a global company employing more than 5,300
developers worldwide, with headquarters in the United States and 150 offices in more than 45 countries. They serve more than 99% of Fortune
1000® companies, as well as government entities, educational institutions and thousands of other companies in diverse industries worldwide.
Fiscal 2008 revenues were 4.277 billion dollars.
James Turcotte, Sr Vice President, Technical Support CA, Inc., stated, “This collaborative dashboard developed by Pelyco, is an incredibly robust solution that empowers our Field Personnel to proactively manage our customer accounts, and resolve issues. Pelyco is a unique business partner in that they not only understand our requirements but also offer valuable advice on usability and technology, greatly enhancing the overall solution. We're a $4 Billion dollar IT Software company and we were very impressed with Pelyco's contribution to this project. Equally impressive was Pelyco's speed of delivery and adherence to our very aggressive project schedule.”
Pelyco Systems delivers collaborative Supply Chain and Logistics Visibility Solutions that helps companies improve business process efficiencies and streamline operations that directly result in cost reductions and improved cash flow. webPUBLISH™ and their visibility tools including, SmartSpreadSheet, Smart Dashboard and Ad-Hoc Excel Reporter remove the complexity of large scale planning systems, and provide companies with the capabilities to leverage their existing data assets.
About Pelyco Systems
Pelyco Systems delivers collaborative Supply Chain and Logistics Visibility Solutions that helps companies improve business process efficiencies
and streamline operations that directly result in cost reductions and improved cash flow. Established in 1993, Pelyco develops and supports
leading edge, web-based supply chain/logistics visibility solutions for manufacturers and their supply chains. Pelyco is a privately held
company headquartered in Foster City, California. For more information on the company and its products and services, visit Pelyco on the web
at
http://www.pelyco.com
For more information:
Stephanie Joy
Pelyco Systems
Tel: (650) 349-4851
stephanie.joy@pelyco.com
About CA
CA (NASDAQ: CA) is the world's leading independent IT management software company. With CA's Enterprise IT Management (EITM) vision and
expertise, organizations can more effectively govern, manage and secure IT to optimize business performance and sustain competitive advantage.
For more information, visit
www.ca.com.
